import discord import pymongo import os import asyncio from discord.ext import commands from discord.ui import Button, button, View from discord import app_commands client = pymongo.MongoClient(os.getenv('mongo_url')) db = client.tickets async def send_log(title: str, guild: discord.Guild, description: str, color: discord.Color): guild_coll = db.guilds ticket_log_id = guild_coll.find_one({"_id": guild.id})['log_channel'] ticket_log = guild.get_channel(ticket_log_id) embed = discord.Embed( title=title, description=description, color=color ) await ticket_log.send(embed=embed) class CreateButton(View): def __init__(self): super().__init__(timeout=None) @button(label="Create Ticket", style=discord.ButtonStyle.blurple, emoji="🎫", custom_id="ticketopen") async def ticket(self, interaction: discord.Interaction, button: Button): await interaction.response.defer(ephemeral=True) # db setup guild_coll = db.guilds guild = guild_coll.find_one({"_id": interaction.guild.id}) if guild is None: await interaction.response.send_message("Tickets is not setup for this server...") return # category stuff & check if user already has a ticket opened category: discord.CategoryChannel = discord.utils.get(interaction.guild.categories, name="OPENED TICKETS") for ch in category.text_channels: if ch.topic == f"{interaction.user.id} DO NOT CHANGE THE TOPIC OF THIS CHANNEL!": await interaction.response.send_message( "You already have a ticket open! Ticket located in {0}".format(ch.mention), ephemeral=True) return # send message to let the user know the bot is doing things await interaction.response.send_message("Creating a ticket...") # get the ticket number ticket_num = guild['ticket_count'] + 1 # channel settings & create channel r1: discord.Role = discord.utils.get(interaction.guild.roles, name="Ticket Master") overwrites = { interaction.guild.default_role: discord.PermissionOverwrite(read_messages=False), r1: discord.PermissionOverwrite(read_messages=True, send_messages=True, manage_messages=True), interaction.user: discord.PermissionOverwrite(read_messages=True, send_messages=True), interaction.guild.me: discord.PermissionOverwrite(read_messages=True, send_messages=True) } channel = await category.create_text_channel( name=f"ticket-{ticket_num}", topic=f"{interaction.user.id} DO NOT CHANGE THE TOPIC OF THIS CHANNEL!", overwrites=overwrites ) em = discord.Embed(description="Someone will be here to assist you shortly.\nTo close this ticket react with 🔒",color=interaction.user.color) em.set_footer(text="Powered by Blob", icon_url=interaction.guild.me.avatar) await channel.send(f"{interaction.user.mention} Welcome to your ticket. {r1.mention}\n\nPlease don't ping staff, they will be here soon.\n\n",embed=em, view=CloseButton()) await interaction.followup.send(f"Ticket created in {channel.mention}", ephemeral=True) await send_log( title="Ticket Created", description=f"Created by: {interaction.user.mention}", color=discord.Color.green(), guild=interaction.guild ) class CloseButton(View): def __init__(self): super().__init__(timeout=None) @button(label="Close Ticket", style=discord.ButtonStyle.red, custom_id="closeticket", emoji="🔒") async def close(self, interaction: discord.Interaction, button: Button): channel = interaction.channel # get the ticket number split_channel_name = channel.name.split("ticket-") ticket = split_channel_name[1] # send a message to the user letting them know the ticket is being closed await interaction.response.send_message("Attempting to close this ticket...") # get the author of the ticket ticket_author = channel.topic.split(" ")[0] # edit the channel category: discord.CategoryChannel = discord.utils.get(interaction.guild.categories, name="CLOSED TICKETS") r1: discord.Role = discord.utils.get(interaction.guild.roles, name="Ticket Master") overwrites = { interaction.guild.default_role: discord.PermissionOverwrite(read_messages=False), r1: discord.PermissionOverwrite(read_messages=True, send_messages=True, manage_messages=True), interaction.guild.me: discord.PermissionOverwrite(read_messages=True, send_messages=True) } await interaction.channel.edit(category=category, overwrites=overwrites) # update the db ticket_coll = db.tickets guild_coll = db.guilds ticket_coll.update_one({"_id": int(ticket_author)}, {"$set": {"opened": False}}) guild_coll.update_one({"_id": interaction.guild.id}, {"$pull": {"opened_tickets": int(ticket)}}) guild_coll.update_one({"_id": interaction.guild.id}, {"$push": {"closed_tickets": int(ticket)}}) # tell the user the ticket was closed await interaction.channel.send( embed = discord.Embed( title="Ticket Closed", description="This ticket has been closed\n\nTicket closed by {0}".format(interaction.user.mention), color=interaction.user.color ), view=TrashButton() ) await send_log( title="Ticket Closed", description=f"Closed by: {interaction.user.mention}", color=discord.Color.yellow(), guild=interaction.guild ) class TrashButton(View): def __init__(self): super().__init__(timeout=None) @button(label="Trash Ticket", style=discord.ButtonStyle.red, custom_id="trash", emoji="🗑️") async def trash(self, interaction: discord.Interaction, button: Button): await interaction.response.defer(ephemeral=True) await interaction.channel.send("Deleting ticket in 3 seconds") await asyncio.sleep(3) await interaction.channel.delete() ticket_coll = db.tickets guild_coll = db.guilds ticket_author = int(interaction.channel.topic.split(" ")[0]) ticket = int(interaction.channel.name.split('ticket-')[1]) ticket_coll.delete_one({"_id": ticket_author}) guild_coll.update_one({"_id": interaction.guild.id}, {"$pull": {"closed_tickets": ticket}}) await send_log( title="Ticket Deleted", description=f"Deleted by: {interaction.user.mention}", color=discord.Color.red(), guild=interaction.guild ) class Ticket(commands.Cog): def __init__(self, bot): self.bot = bot @commands.Cog.listener() async def on_ready(self): print('Tickets Online') ticket = app_commands.Group(name="tickets", description="Have an issue? Create a ticket now") @ticket.command(name="setup", description="Setup tickets") @commands.has_permissions(administrator=True) async def setup(self, interaction: discord.Interaction): await interaction.response.send_message("Starting the setup process") coll = db.guilds guild = coll.find_one({"_id": interaction.guild.id}) if guild is not None: await interaction.followup.send("Ticket has already been setup for this server") return if not discord.utils.get(interaction.guild.categories, name="OPENED TICKETS"): await interaction.guild.create_category(name="OPENED TICKETS") if not discord.utils.get(interaction.guild.categories, name="CLOSED TICKETS"): await interaction.guild.create_category(name="CLOSED TICKETS") if not discord.utils.get(interaction.guild.roles, name="Ticket Master"): await interaction.guild.create_role(name="Ticket Master") if not discord.utils.get(interaction.guild.channels, name="ticket-logs"): await interaction.guild.create_text_channel(name="ticket-logs") log_channel = discord.utils.get(interaction.guild.channels, name="ticket-logs") coll.insert_one({"_id": interaction.guild.id, "ticket_count": 0, "opened_tickets": [], "closed_tickets": [], "log_channel": log_channel.id}) await interaction.followup.send("Tickets have been setup. Users can use `/ticket create` in any channel.") await log_channel.send("This channel will now be used for ticket logging.") @ticket.command(name="create", description="Create a ticket") @commands.has_permissions(administrator=True) async def ticket(self, interaction: discord.Interaction): # db setup guild_coll = db.guilds guild = guild_coll.find_one({"_id": interaction.guild.id}) if guild is None: await interaction.response.send_message("Tickets is not setup for this server...") return await interaction.response.send_message( embed=discord.Embed( description="Click the button below to create a ticket", color=interaction.user.color ), view=CreateButton() ) async def setup(bot): await bot.add_cog(Ticket(bot))